The West Monroe Partners' 2015 Customer Effort Index in Utilities study found, as this white paper explains, that utilities gain more credibility and support by proactively designing customer interactions as “effortless” as possible across channels.
Challenges with the Indian Urbanization Scenario - Urbanization in India is rapid and propels social and environmental challenges. Cities are characterized by strained infrastructure which manifests itself in terms of power cuts and water shortages, high cost of living, and unaffordable real estate resulting in urban sprawl and slums, high volume of traffic resulting in pollution and delays.
Indian cities are struggling to accommodate the accelerated pace of urbanization – resulting in crumbling urban infrastructure and unaffordable options for urban accommodation. Urbanization is only bound to rise – with a manufacturing - led, knowledge driven economy forming the core focus of India’s efforts at creating a ‘step change’ in economic growth. Our industrial growth ecosystem must be planned and created – liveable cities will need to enable people to live and work near production zones.
By 2031, the urban share of GDP is expected to rise from 52% to 75%. The national level of urbanisation in India will rise from 31% in 2011 to 50% by 2031, and more than 600 million Indians will choose to live in urban areas. Urban areas of the future will be clustered – almost 50% of all future urban Indians will be concentrated in 87 metropolitan cities.
India has recently committed to the development and construction of 100 Smart Cities to meet the demands of its rapidly growing and urbanizing population. This effort will include construction of new municipalities and renovation of existing cities as the rural population shifts into urban areas.
Government has decided on developing 100 "Smart Cities" in the country. Accordingly, in his budget speech of July 2014, the Finance Minister has stated "As the fruits of development reach an increasingly large number of people, the pace of migration from the rural areas to the cities is increasing. A neo middle class is emerging which has the aspiration of better living standards. Unless, new cities are developed to accommodate the burgeoning number of people, the existing cities would soon become unliveable. The Prime Minister has a vision of developing 'one hundred Smart Cities', as satellite towns of larger cities and by modernising the existing mid-sized cities."
Drone technologies, artificial intelligence, autonomous vehicles and peer-to-peer services -- among other technology advances -- will disrupt business as usual at city hall. A new report suggests that to maintain effective service delivery, local governments must be agile, nimble and dynamic. Is yours?
Texas State Technical College (TSTC) Waco wanted a wireless system flexible enough for the day-to-day demands of 5,000+ students and that could support any application the college might deploy in the future. Read in this case study why TSTC chose technology from Allied Telesis.
In 1998, Carroll Electric Cooperative Corporation in Bentonville, Ark., installed one of the world’s first IntelliTeam® Automatic Restoration Systems at the then-new Northwest Arkansas Regional Airport. It recently upgraded to the third-generation of IntelliTeam from S&C Electric; learn why and the results achieved in this case study.
As a recipient of a IBM Smarter Cities Challenge grant in 2014, the city of Ballarat in New South Wales, Australia sought ideas from IBM experts on innovations that could help manage local waste resources effectively while reducing reliance on the landfill and strengthening the regional economy.This executive summary highlights IBM recommendations to Ballarat, which other cities can learn from.
The safety of both officers and citizens depends on real-time situational awareness and immediate contact with colleagues and support personnel. Learn in this case study how Verizon worked with Charleston, S.C. to provide solutions that give their police officers the data, applications, and support they need in an efficient and cost-effective way.